So it has been a bit, be let me catch you up on something that many of you out there in virtual world might appreciate. I am talking about giving something away for free to get something better back. Easy right, well maybe not.
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Recently, I traveled. Let me tell you, that is something that has become distasteful. Not because of any line, or boarding procedure, but rather because of the business practices executed within the hopitality industry. However, they are not the only industry guilty of this practice. I am of course talking about the services sold in conjunction with modern day travel.
So you start by buying a ticket or renting a car. But of course you cannot just pay money for the service these days. There are the extras. If your flying its extra to check your bag and even, in the case of my recent trip, the soda while your 3,000 feet above the ground. I mean come one, I’m trying not to think about the fact that I am in a 50 ton vehicle that by all logic should not stay in the air but does, and I’m getting asked for $2 for the can of coke that should cost me $0.60.
But Airlines are not the only ones in on this new game in travel. Hotels are right on board, asking their guests to pay $12.95 for two days worth of internet access on top of the couple hundred spent on a several night stay. I mean its the Boston Park Plaza Hotel and Towers for crying out loud.
This nickel and diming is happening everywhere in America these days, and it is bad for business.
Some reading this may be thinking, “Well I cannot give it away for free,” or ”I have to get paid.” Well if this is your attitude you might want to take a few hours and come up with another way to develop a strong reputation, strong brand, and loyal customer base.
Far too many businesses now a days are putting out their hands for more and more money, without ever having to earn it. It comes in all forms too. Some beg the government while others pick the pocked of consumers. The idea and feeling people are let with are the same either way.
Now, I am not saying you should give something huge away for free, but help your customers without the all mighty dollar being the focus of every action. Do this and people will want to help you, which means spending their money. And they know this. It is not lost on anyone that businesses is valuable and the more of it there is the stronger a company will be.
What I am taking about can be done in a variety of ways. Here let me explain.
In the instance of small business owner with a website, here is a tip teach the basics. Don’t actually teach your customers some of the basics of your service, but offer them a way to learn via your business’s website.
So if you are a pool man, post a video about how to properly clean a pool or maybe how to change a filter. If are a bakery, then show the backing process in the morning or . This kind of content on your website does to things.
First, by offering people away to learn for themselves on your website, people will go to your website to learn. They will tell other people to go to your website and learn. It’s pretty straight forward and logical is this action reaction chain.
Second, they will be indeared to you and your company. If I find out how to clean my pool on this website, where do you think I am going to go to find someone who can fix my water pump. So instead of hassling the customer to make sure you got the $100 for cleaning the pool, you have made sure to get the $1,000 for fixing the pump.
So in the case of my trip, if the hotel had just given me Internet access I might have enjoyed my stay better and wanted to say there in the future. Now, I wont. Same is true for the airline, though it is trickier because they all charge for checked baggage far as I know. But if I find one that doesn’t I will make sure to fly on them, even if my tick is a few dollars more sometimes.
So business owners an operators, don’t be afraid to give something away for free. In fact, when it is something small it is a good business practice to do just that.
The title of this post says it all. Really, who came up with the advertising model. I want to know. If you can shed some light on this I would appreciate it. But at this point who came up with it is a little like asking what killed the dinasors. It might be nice to know, but the real point is they are dead. And if companies keep following the advertising model for revenue generation they may find themselves in a similar way.
I think many realize that the advertising model was born form the newspaper. The first newspaper was printed in the early 15th century, and at that time advertisements were the most innovative way to reach consumers. Just think of it, at that point in history most of what people knew about what was going on in their community let along in the world was communicated by world of mouth. So newspapers were something everyone would want to read, advertisements and everything.
Over time, as it tends to happen, things begun changing. People were no longer as interested in reading papers let along reading the advertisements. Keep in mind, however, ads in newspapers took a long time to die but eventually they did. Now we are seeing the last stage of the, where the newspapers themselves are dying or committing suicide. Whatever you choose to call it, they are dying.
Before the final stages of the newspaper, of which we are seeing today, advertising hopped on the band wagon of another media. That media being radio. When the first ever radio broadcast happened on Christmas Eve 1906, they way people communicated changed. But other than the medium, the way business reach customers didn’t.
The same happened when the television hit the market. The medium changed, from air waves to video waves, but the message remained as an advertisement. Along the way there was some out of the box thinking, but most were content with the same old advertising method that has always existed.
Worse yet, the advertising model has been transfered to the internet. But why. What are we, the companies of tomorrow, still reaching customer and supporting our businesses with a business model that dates back to the 15th century.
There is no need for this. Start thinking outside of the box folks. We all recognize money needs to be made, but is advertising the best way to do this. No, its not.
At least for the Internet, subscription is an easy way to get steady revenue and make sure the you can continue to deliver. Subscriptions work because the consumer is getting a service and the business delivers top quality. This is a model not exclusive to the internet. Does HBO, Showtime, or Cable rig a bell. That is pay for television, a subscription business model. And it works, people pay and line up to do so. Maybe not as many people pay to watch Showtime as they do to watch the free networks, but they are likely more profitable or at least have the potential to be.
If the web business you are opperating does not lend itself well to the subscription model, then affiliate or resale model is always an option. Do what you do best, and let someone else do what they do best. There is no reason why two companies, so long as they are not indirect competition, cannot find ways to profit off one another.
So if you are a website that rates tee-shirt designs they you cannot pair up with a graphic printing company to mutually benefit. You send the printing company business, they give you a percentage of the sale.
Even if, for whatever reason, you are stuck on advertising, there are better ways to do it than just in the traditional manner. Think outside of the box, outside of the norm, on this one. Video games. Strategically placing products in a video game, whether you build it for the promotion or not, can still advertise the product but in a more effective way.
The message here is step away from the traditional. There is always a way to monetize a business. And if there isn’t then you might want to take a step back, an analysis that business.
I wanted to take a few minutes to talk about what it takes to be not just a business owner, though the same principles apply, but an entrepreneur and a successful one at that.
With the currently economic climate, the challenges of raising capital, the environment for entrepreneurs has gotten harder. But those who are truly ready to start something amazing will survive. Don’t think for a second, however, that this survival is easy. It takes a never dying spirit, a willingness to never give up, and a need to overcome.
I use the analogy of the fast lane or cruise control because it is an appropriate euphemism getting a business started. Let’s face it, life let alone business, does not work parked in a lane set on cruise control. You have to be both willing and able to take it past 100 mph in the fast lane. And sustain that speed, adrenaline, for the life of your business.
Don’t take this lightly, it is not an easy thing to do. It takes both passion and dedication that only increase with each obstacle and not dwindle. Trust me when I say, speaking from personal experience, everything that can go wrong…does.
There is no such thing as an easy ride down the highway of starting your own business. And if you are going to head down that road, you better go faster and be better than everyone else. Because there is no such thing as an original idea, everything you can think of someone has already thought of it and someone else has before that.
The point I am trying to make, at the risk of sounding cliche, is that if you are starting a business, especially during these time, you have to be willing to go big or you might as well go home. Be bold, be strong, be passionate.
The one thing you have to realize is you will never, never get anywhere in business or life if you don’t take that big bright world by the horns and make it yours. Go 167 mph in the fast lane.
Take the risks. Live and breath your business. Believe in it and be it. And make sure to check your mirror for those obstacles that can stop you long that highway.
Prior to starting this blog and co-founding three new media companies, I worked as a journalist. Those who have followed some of what I have written and what I have been doing may know this already. And if you don’t, you do now.
While working as a journalist, I was a reporter for a daily newspaper in central New Hampshire. I covered everything from grandmas birthday to the murder down the street. I did develop a specialty in investigative reporting. I wasn’t something that I pushed for, but it just kind of happened. Actually, below I have one of my investigative articles posted.
The reason I tell you my background first, is because it has a lot of relevance on what I am going to write about in this post. Over the course of my time as a journalist, though it may have only been for a few years, I took notice of a few things. Mainly, that the industry leaders, managers, and owners had and continue to have their eyes closed behind the wheel.
What I mean by this is these industry leaders thought the same old way of doing things that worked back in the 1950s would continue to work in the changing world of today. Now if your not an ostridge, having had your head buried in the sand for the last 10 years, then you know things have changed. Things continue to change. No one is connecting the same way they have always connected. And these changes are having an effect on journalism.
While I worked I watched. I watched as my boss, month after month, had trouble meeting sales quotas. The company had to lay off people, and at every step cashflow became more of an issue.
But what was happening was entirely within his control. You see, the website of the paper lacked even the very basics. It took two years to allow readers to comment on an article. Even today, three years later, there are no advertisements embedded in the articles.
I remember he would always talk about the 90 year old subscriber in some remote town and what he/she would like to read. Well, I have news for you, that is a dying market segment (literally).
So the paper’s ailing condition was not as a result of hard times, disinterest in news itself, but it was the unwillingness to change. This what was killing the paper and many papers around the country.
These newspapers are not dying, quite the opposite, they are committing suicide before our eyes.
So what is the solution. Adapt. That is the only course. Many of these newspapers, far from the national level, may never become a Digg or StumbleUpon, but they can adapt.
Recently, I read about two newspapers in Detroit that seemed to have the right idea. You see this papers recognized a fundimental thing, times they are a changing and have been for some time. In realizing this they noticed that their website traffic continued to rise while subscriptions continued to fall.
Instead of doing something that my former boss might have done, they decided to adapt to the emerging online market and devote resources there while making print news a-la-cart.
Within Q1 of next year, the newspapers will add digital news channels and offer subscription-based electronic editions, while reducing frequency of its print products. Home delivery of the papers will be limited to Thursdays, Fridays, and Sundays, and print editions — some just single sections — will be sold on newsstands every day. The company also aims to place more emphasis on digital audio and video and mobile offerings.
So there is hope for newspapers after all, if we can get them to just put down the gun and take a step back. My advise to those owners out there, fire your current managers and executive editors. Then bring in some young minded people that are in tune with the changing face of media, and put them in charge.
With a slumping economy it goes without saying, even if it has been said, less money is being spent. For businesses this means less money is being spent on advertising. This does not mean the budgets are entirely gone, companies are just being smarter with what funds they have.
A recent survey complied by WeCanDo.biz, BusinessZone.co.uk, and UK Business Forums has some insight where companies reallocated at least a portion of their advertising spending in 2008.
So where did this money go you ask? Well that which was not saved and held onto, went to further the various networking initiatives by the companies. This networking was predominately done online.
This should not surprise us, more and more the traditional ways of networking/marketing/advertising are being cast to the side for the much more effective method of digital grass roots campaigns. Meaning, the utilization of social media, with a peppering of new media, has proven to do more for companies (particularly those in start-up mode) than any sort of traditional media.
The reason a digital grass roots campaign works better and harder for businesses is because it allows these companies to directly reach their customers and potential customers. They do not have to relay anything through a middle man or third party, where the message can get cluttered, but rather they have a direct line.
The survey shows that the key driver behind online networking for the majority of the business community is a desire to win new customers or clients with a third saying they are achieving their objectives. In addition, 67% believe the activity has brought them closer to their target market and 52% plan on doing more of it 2009.
But if you think there are ample ways to accomplish this business to consumer out there already, think again. The survey went on to state that sites that one might think of, like LinkedIn, may not be as helpful as once thought. Or at least helpful to businesses.
That’s not to say though that all professional communities are relevant to small companies. LinkedIn, for example, is often cited as a useful resource but in our research respondents rank career advancement, the primary focus of LinkedIn, as the least important reason for networking online.
However, there is a place for networks. The survey, though it may be bias, did say the less main stream type of networks with a focus on business tend to help companies, entrepreneurs, and small organizations target consumers in their market. This reittorated the mainstream tends not to be as helpful.
Still, outside of the single findings in this survey, I do say there is a lot to be gained from have a presence on main stream sites like Facebook and Twitter. I might even go as far as to say these sites are more powerful than any one of the lesser know sites, with respects to increase viral business.
Speaking from experience, the real key to a successful digital grass roots campaign is a combination of the two. Be on facebook and twitter, spreading the word in a professional manner, then spend the same amount of time on all the off-the-road sites relevant to you and your business.
I don’t know how many of you have caught this, but for those of you who do not know two of America’s top pornography companies (I like the term the big two) are calling for a bailout. Now I know what you are going to say, or at least think.
Sure one can say what business do they have asking the US Taxpayer for money, and I’m sure there are plenty of jokes we all can think of. But step back for a minute. This is serious and we as Americans should take heed to what Larry Flynt and Joe Francis are getting at.
Certainly they do not intent this to be a serious thing. They themselves have almost hinted at the fact this is just another stab at the ridiculous nature of the US Treasury and the US economic policy when it comes to bailouts.
“The take here is that everyone and their mother want to be bailed out from the banks to the big three,” said Owen Moogan, spokesman for Larry Flynt. “The porn industry has been hurt by the downturn like everyone else and they are going to ask for the $5 billion. Is it the most serious thing in the world? Is it going to make the lives of Americans better if it happens? It is not for them to determine.”
Never the less they are asking for $5 billion dollars. Still, the point is take. When you start down this road of bailing out everyone, you cannot say no.
That said, everyone knows or should know the legislature and the treasury will say no. But what message does that send. Only companies and industries with political clout and a mobster-style union to back can get billions in public, taxpayer money.
Now I am not an advocate of bailouts, and never have been. I have been opposed to these bailouts when they were first suggested. To me, the free market only works if it is free. Free to prosper, free to fail. When you start handing out blank checks to a company, an industry, where does it stop.
We as the American people, the American taxpayers, will not foot the bill for the poor business decisions of companies. That is what makes industries lean, mean, and profitable. Companies come, and companies go. Those that fail get swallowed up while at the same time making room for the newest and the latest.
In the banking industry before our elected representatives (all of whom regardless of party affiliation bear responsablity) signed over $350 billion with nsa, things were working. The FDIC was facilitating bank takeovers of those failing, the industry was getting consolidated by mergers, and things were getting on the road to recover. It was working without the money. And it would have continued to work.
History, with respects to government intervention, has show us that this course tends to only make things worse. Or at the very least, prolonged. We may never know for sure. But we cannot be scared of the way free markets work, they are cyclical. After all, we never waver when they make profit rain down from the sky.
Larry Flynt should be applauded for making the point, in his own mischievous way. But he shouldn’t be given the $5 billion even still.

During the 2006 election, just as the public was learning about coal tar contamination on Liberty Hill in Gilford, the company that would be responsible for its cleanup made a total of $7,500 worth of campaign contributions to Democratic Governor John Lynch.
A few months later, Lynch removed Michael Nolin as director of the N.H. Department of Environmental Services, appointing Thomas Burack to lead the agency that would have to approve any cleanup plans offered by KeySpan Energy Delivery.
Under Burack’s lead, the DES preliminary approved KeySpan’s proposal, calling for only partial removal of the contamination, over the objections of town officials and residents worried about the health effects of leaving the coal tar in place.
The estimated 93,500 tons of contamination remaining would be contained by a slurry wall. This technology has never been tested in such an application in the Granite State.
This solution saved KeySpan more than $7 million, sparing KeySpan the full cost of $15.9 million for total clean up.
And most recently, the New Hampshire Attorney General’s office has chosen not to pursue legal action against KeySpan for failing to report the Liberty Hill site when they first had knowledge of it. The stance remains, even though “KeySpan had, prior to October 2004, knowledge of the most likely location of the 1952 discharge.”
During the three years Liberty Hill has graced the news, the site has generated a fair amount of controversy and commentary. The Citizen’s investigation into the story even elicited a response from Burack, defending KeySpan and the DES.
Last year, Burack took the unprecedented step of defending his agency and KeySpan in an editorial commentary issued while the agency was still weighing public testimony on proposal, before issuing a formal decision.
DES spokesman Jim Martin said Burack’s three-page commentary on the Liberty Hill site was only the second time the director has responded to newspaper articles, let alone on a case still pending before the state. A search of the DES press page reveals it is the only time Burack has made comments on an open case before the department made a ruling.
“I think it’s preposterous,” said Gov. Lynch’s press secretary, Colin Manning, of the suggestion that KeySpan’s donations to the governor’s campaign had anything to do with the favorable rulings on the coal tar cleanup. “This is a matter still pending before the Department [of Environmental Services] and all the Governor has done is encourage that the public safety is looked after, which he has.”
Still, Lynch has yet to offer a hard stance on the Liberty Hill cleanup issue one way or the other. Though through Manning, he has had a continual statement of confidence in the DES.
“If anything, KeySpan is having more trouble than ever before trying to deal with the cleanup. So there certainly is not any indication that they are getting favorable treatment,” said Evan Carlson, spokesman for the Lynch campaign.
However, KeySpan paid funds to The Lynch Committee, the Governor’s fundraising organization, through both the corporation directly and through its Political Action Committee, KeySpan Federal Political Action Committee. A total of three $2,500 payments were made throughout the 2006 campaign season.
According to the Secretary of State’s office, individual contributions are limited to a total of $5,000. It should be noted that no one individual or corporate entity, other than KeySpan, gave over $5,000 to Lynch in 2006, based on what is on file with the state.
KeySpan made the first payment of $2,500 to Lynch’s campaign on December 1, 2005. This was followed by another $2,500 payment through KeySpan’s PAC on May 30, 2006 and then a final contribution by the corporation of $2,500 June 12, 2006.
KeySpan did not make any campaign donations to Lynch’s rival in the 2006 election, James Coburn.
Debra Hale is listed as the KeySpan PAC treasurer for 2006. Hale has been intimately involved with the Liberty Hill site since it was disclosed to the Department of Environmental Services in 2004, several days after information about the location was brought up in a federal trial. She works as the manager of New England Government and Community Relations for KeySpan.
Political Action Committees can be formed at the Secretary of State’s office for a fee of $50. PACs must be reregistered each year for the same fee.
KeySpan formed a PAC in 2004, though, according to state documents, no contributions were made to any candidate in that election year.
Lynch Campaign Spokesman Evan Carlson explained the $2,500 given by the Political Action Committee was paid to Lynch’s inaugural committee, while the $5,000 from the KeySpan corporation went to Lynch’s PAC.
All this information can all be found by combing through the thousands of pages of donation records available at the Secretary of State’s office.
Charles Arlinghaus, President of the non-partisan think tank the Josiah Bartlett Center for Public Policy, explained that, while wealthier contributors tend to donate an average of $1,000, and the less wealthy give about $200, corporations tend not to make political contributions.
Until a few years ago, when a court ruling clarified the issue, corporate donations directly to candidates were considered illegal. Arlinghaus says it still is unusual for corporations to make donation because it tends to “raise eyebrows.”
This particularly applies to utilities that regularly conduct business before the state. The occasional exception to this, explained Arlinghaus, is if there is a personal relationship with a candidate or if the candidate has been supportive of the company.
“I think it would be unusual for them to pick sides in an election,” said Arlinghaus.
This is a statement that New Hampshire Public Utilities Commission employee Steve Frink might agree with. In his capacity at the state, Frink reviews rates from numerous utilities doing business in the Granite State.
However, Frink himself has never seen a utility make a contribution to a candidate in a state election. This may, at least in part, be because it is not something these companies are allowed to build into their rates.
“It’s not something I see happening. It maybe happening but it’s nothing I see,” said Frink.
According to the auditing department at the PUC, while utilities do make political donations on occasion it is somewhat of a rarity.
Spokesman for Public Service of New Hampshire, Martin Murray, said PSNH has never in the past made any kind of political donations to a candidate. However, with the 2008 state elections upcoming the company has formed an employee funded PAC.
Murray said the PAC came about after many employees expressed an interest in advocating for candidates that supports the most beneficial policy outcomes for their company.
While Lynch received the largest donation made by KeySpan that year, the KeySpan Federal PAC also made donations to some other lower level state legislative hopefuls.
“We have not found it necessary to contribute directly, as a company, to a candidate for office – but believe that our employee PAC will be an effective method, going forward, to support candidates who best reflect our collective view on how to best serve our customers,” explained Murray.

This 1952 photograph depicts the dumping of toxic coal tar into a gravel pit on Liberty Hill. Now four homes rest above this former tar pit.
At the same times as these contributions were being doled out, things were heating up on Liberty Hill.
Coal tar contamination that still exists under the Liberty Hill neighborhood today is the result of dumping that took place in the spring of 1952. At the time the manufactured gas plan was operated by Gas Service Inc, KeySpan’s predecessor. When the plant exploded in 1952, the coal tar byproduct was hauled to Liberty Hill by the truckload and poured into an old gravel pit.
Even today, Lynch has yet to offer a hard stance on the Liberty Hill clean up issue one-way or the other. He has had a continual statement of confidence in the Department of Environmental Services, relayed through Press Secretary Colin Manning.
Neither National Grid nor KeySpan returned several calls and emails seeking comment on the political contributions made for the 2006 election.
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This is the last in the line of investigative articles about the Liberty Hill hazardous waste site I wrote while working at The Laconia Citizen. It should be noted The Laconia Citizen never chose to publish this article.
Cutter Mitchell is a former reporter with The Laconia Citizen, a small daily newspaper in central New Hampshire. Mitchell, while working at The Laconia Citizen, was the first reporter to uncover substantial malfeasance by KeySpan in dealing with the hazardous waste site on Liberty Hill in Gilford, NH. One such article, which uncovered KeySpan’s knowledge of the hazardous waste site at least five years before they reported the site to the state and residents, sparked an investigation by the New Hampshire Attorney General’s Office. More articles about the Liberty Hill hazardous waste site can be found in the archives of The Laconia Citizen.
Some may think the sell off of assets and struggling business models of media conglomerates, like Viacom and News Corp., are merely a symptom of an ailing economy. However, others argue a different cause.
With the dawning of the Internet, something happened within media. This was the beginning of technological socialization. Everything began with the desire for information; information about everything. This slowly blossomed into social media, which let’s face it is really information about people.
Now, the Internet as a whole is being taken one step further. It is going beyond merely socializing or information seeking and is becoming something more, much more. Users are driving content in ways never before seen.
This New Media Revolution can best be illustrated by the analogy of a third grade classroom. In third grade there was that old adage, “No question is a stupid question.” But it was third grade, so no one ever raised their hand.
Imagine sitting in that classroom for years and years on end. With the same confusing lessons being taught and those same questions never resolved. At some point, those third grade hands would start to go up. And that is precisely what is happening within media today.
Instead of waiting for the teacher to call on them, these users have begun answering their own questions, for one another. In doing so they themselves have crafted the new, youthful face of media.
This has lead to the transformation in not just one medium but all forms of media. Billboards are being digitally crafted for video games, television programing is being exclusively aired on the Internet, and there is still so much more to come.
“It’s all about on-demand content. Users are screaming for what they want, and other users are listening. All we have to do, as new media companies, is listen too,” said Chief Financial Officer and Co-Founder of Rico Media, Inc. Steven Gonzalez.
And Gonzalez is right. Companies like Digg and Revision3 are listening to users and giving them exactly what they ask for.
Digg is a new media news source that is the latest in online publications. Instead of some grey haired editor deciding what people should know, users “Digg” or vote for article either they submit or find on the Internet, and the articles with the leading votes go to the top for all to see. This set up makes users the sole drivers of content.
Revision3, on the other hand, is a new take on the classic television network. Instead of being aired on any given cable provider, subject to the edits of the Federal Communications Commission, these shows solely broadcast on the Internet. While there is some variation of these internet television websites, the main difference being who can post a show, all bend to the viewer’s whim. Watch what you want, when you want to watch it.
There is an added benefit to the new media revolution, and not just centered around content. Revision3’s Chief Executive Officer Jim Louderback has been quoted as saying the production costs for an internet television show is about 10 percent of what it costs to product a traditional network television show. The significance of this is more than it may appear. For the first time in decades, significant cost or substantial monetary investment is not a barrier to entry in this industry.
This new playbook written by media consumers has effectively done away with the old, and has crafted an entirely new game. Before 2008, it would not have been possible to gain A list celebrity status by simply having an internet presence and a strong following.
But individuals like Gary Vaynerchuk have done just that. Parlaying their niche, in his case a internet television wine tasting show, into all out fame and fortune. And he is not the only one.
In this time of flux, companies emerging in this new media revolution are taking full advantage of the changing state of things, and are trying to take a small part of a market formerly barred by conglomerates.
However, new media is not entirely what its name suggests. It actually is a term that refers to a transition, rather than anything completely new. Shows are still shows, whether on the internet or television, radio is still radio even if it is a podcast, and news stories are still stories even if they are written by a reader. New media is just a way to explain the transformation that happens every so often within the communications industry.